FIFA WORLD CUP
World Cup 26 Collection
UNITED STATES
Home and Away Jerseys
MEXICO
Home and Away Jerseys
RETRO
Timeless Jerseys
WOMAN
New Arrivals
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FAQ
Ask questions about payments, shipping, refunds, and exchanges.
Can I change the name, number or size on the shirt?
Yes, you can change the customization within the first 12 hours after purchase. After that time, the item goes into production and cannot be modified.
How long does delivery take?
Deliveries take between 5 to 10 working days after dispatch.
If the delivery time exceeds 15 working days, please contact us at support@offsideofficial.com.
What payment methods are available?
We accept credit cards (VISA, Mastercard), PayPal, ShopPay, ApplePay, GooglePay.
Why haven't I received the tracking code?
The tracking code is sent by email as soon as the order is shipped.
If you have not received it, please check your spam folder or contact us at support@offsideofficial.com.
I received an item with an error. What should I do?
Send an email to support@offsideofficial.com, including:
-The order number
-A photograph of the product
Our team will review the situation and resolve the issue as quickly as possible.
Can I return or exchange an item?
We only issue refunds for defective shirts.
We do not exchange or accept returns of personalised shirts (with name, number or any customised details).
See our Returns Policy for more details.